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| Before PDF preview order (part of an order) was approved. | ||
|---|---|---|
| "I made double payment" | ||
| terms | possible amount of refund | explanation |
| Double payment was made | 100% | If you notice that you were charged twice and you received two receipts from the payment processing system (e.g. PayPal.com or Moneybookers.com), do not hesitate to contact us. Forward both receipts to our email and the second payment will be refunded to you in the nearest time possible. |
| "I want to cancel my order" | ||
| terms | possible amount of refund | explanation |
| Order was assigned to the writer (a notification email that writer was assigned, has been sent to the customer) | 90% | If you have assigned your order to the writer and want to cancel the order, you have the right to receive up to 90% of the payment. 10% of the total price remains with the service. |
| "My order was late" | ||
| terms | possible amount of refund | explanation |
"Order (part of an order) is late. AND Order (part of an order) is not approved." |
90% | If your writer is late with your order (part of an order) and you have not approved it, you have the right to receive up to 90% of the payment. 10% of the total price remains with the service. |
| "I am not satisfied with the quality" | ||
| terms | possible amount of refund | explanation |
| Order (part of an order) was not approved | none | If you are not satisfied with the quality of the paper (part of the paper) you have received, you may request for a free revision. Please note that all requests for revision should be submitted to the writer before you approve your order (part of an order). If you request for revision after approval, you will need to place a new order and choose a rewriting service for the writer to make corrections. |
| Order (part of an order) was not approved | 90% | If you are not satisfied with the quality of the paper (part of the paper) and there is no time for the writer to improve/adjust your assignment, you can cancel your order and receive 90% refund. 10% of the total price will remain with the service. |
| After you have approved PDF preview order (part of an order) and accepted editable version of the paper |
||
| Any other requests | ||
| terms | possible amount of refund | explanation |
| Order (part of an order) was approved | none | Each customer has an opportunity to review his/her order (part of an order) and request for additional corrections if needed. However once you press "Approve" button which gives you an access to an editable and printable version of the paper (part of the paper), you are not able to request any refund. Even if an order (part of an order) was delivered late and you have approved it, no refund for lateness will be possible. It is your direct responsibility to negotiate the delivery deadline with the writer. By pressing "Approve" button you confirm that you are satisfied with the quality and delivery of the product (part of the product) received and have no complaints about writer's work. |
| Order (part of an order) was approved | none OR 90% |
If you order a paper choosing "progressive delivery" option, you will have an opportunity to approve each part of the order separately. Please note that the payment for approved parts of an order is not refundable. As soon as you click on "Approve" button, the payment is transferred directly to writer`s account. Nevertheless, you can receive a 90% refund for those parts of your paper which were not approved. 10% of the total price will remain with the service. |
Order from thePensters.com
| Before PDF preview order (part of an order) was approved. | ||
|---|---|---|
| "I made double payment" | ||
| terms | possible amount of refund | explanation |
| Double payment was made | 100% | If you notice that you were charged twice and you received two receipts from the payment processing system (e.g. PayPal.com or Moneybookers.com), do not hesitate to contact us. Forward both receipts to our email and the second payment will be refunded to you in the nearest time possible. |
| Two (or more ) identical orders were placed | Each case is reviewed individually. Amount depends on the stage of completion of the second order | If you submitted and paid for 2 or more identical orders, whereas you need only 1 order, please contact us immediately, before we process both orders. The amount of the refund will be estimated depending on the status of the second order: 1. If you place your order by choosing the option "Order from writing service ThePensters.com" and decide to cancel it before it is assigned to the writer, you will receive 100% refund. 2. If your second order was assigned to the writer either by you or the service, you have the right to receive up to 90% of the payment. 10% of the total price remains with the service. 3. If the order was assigned, completed and approved, no refund is possible. |
| "I want to cancel my order" | ||
| terms | possible amount of refund | explanation |
| Order was not yet assigned to the writer | 100% | If you place your order by choosing the option "Order from writing service ThePensters.com" and decide to cancel it before it is assigned to the writer, you will receive 100% refund. |
| Order was assigned to the writer (a notification that writer was assigned, has been sent to customer's order page) | 90% | If your order was assigned to the writer either by you or the service, you have the right to receive up to 90% of the payment. 10% of the total price remains with the service. |
| "No writer was found" | ||
| terms | possible amount of refund | explanation |
| We did not manage to find a suitable writer to complete your work | 100% | If the requested writer did not confirm the ability to work on your order and no other writers applied to your assignment, or if no writer is found by the writing service ThePensters.com, you will receive a full refund back to your account. |
| "My order was late" | ||
| terms | possible amount of refund | explanation |
| Order was not approved. You selected the writer yourself. | 90% | If your order was assigned to the writer either by you or the service, you have the right to receive up to 90% of the payment. 10% of the total price remains with the service. |
You ordered a paper from writing service ThePenster.com. AND Refund for lateness is issued only after the paper is approved. |
Each case is reviewed individually. | If due to some reasons the first version of the paper is delivered after the original deadline, the total price of the order will be recalculated according to the new deadline. For example, if you pay for 24h delivery and the paper is completed within 28 hours, we will refund you the difference according to 48h delivery. If lateness occurs in the order with the longest deadline of 14 days, we will refund 7% of the payment back to your account. 1. Recalculation does not apply to revisions. Deadline for revision is set separately. 2. In order to avoid confusion please make sure to you choose the right deadline while placing an order. 3. All refunds for lateness are made upon customer's request only. Request should be submitted in written form on customer's personal order page within 14 days after the paper was approved. 4. Refund for lateness of an order applies to the delivery of the whole paper. Therefore lateness of separate parts of an order cannot be reimbursed. |
| "I am not satisfied with the quality" | ||
| terms | possible amount of refund | explanation |
| Order (part of an order) was not approved | none | If you are not satisfied with the quality of the paper (part of the paper) you have received, you may request for a free revision. Please note that all requests for revision should be submitted to the writer before you approve your order (part of an order). If you request for revision after approval, you will need to place a new order and choose a rewriting service for the writer to make corrections. |
| Order (part of an order) was not approved | 90% | If you are not satisfied with the quality of the paper (part of the paper) and there is no time for the writer to improve/adjust your assignment, you can cancel your order and receive 90% refund. 10% of the total price will remain with the service. |
| After you have approved PDF preview order (part of an order) and accepted editable version of the paper |
||
| Any other requests | ||
| terms | possible amount of refund | explanation |
| Order (part of an order) was approved | none | Each customer has an opportunity to review his/her order (part of an order) and request for additional corrections if needed. However once you press "Approve" button which gives you an access to an editable and printable version of the paper (part of the paper), you are not able to request any refund. By pressing "Approve" button you confirm that you are satisfied with the quality of the product (part of the product) received and have no complaints about writer`s work. |
| Order (part of an order) was approved | none | You are not able to claim for a refund if the paper (part of the paper) was approved. To avoid inconveniences please make sure you check your paper (part of the paper) in time. |
| Order (part of an order) was approved | none OR 90% |
If you order a paper choosing "progressive delivery" option, you will have an opportunity to approve each part of the order separately. Please note that the payment for approved parts of an order is not refundable. As soon as you click on "Approve" button, the payment is transferred directly to writer`s account. Nevertheless, you can receive a 90% refund for those parts of your paper which were not approved. 10% of the total price will remain with the service. |
In case of a refund the Company reserves a right to publish the paper online for commercial purposes. We do not keep any kind of essay databases and "publish online" means that, if the paper is googled or checked by any kind of anti-plagiarism software, it will link back to our website. It may also be published in "Writer's sample papers" section of your writer's profile. This is done to protect our writer's work in cases when Customer claims for refund after the work has been already completed.
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